As a L3 Service delivery support for Cards, you will be responsible to collaborate, engage and work with L2, business, stakeholders from project inception for walk though calls till deployment phases as a quality gate keeper. Key objective is to ensure good quality and smooth delivery of cards technology system enhancements that are fully in compliance with mandated framework and guidelines.
Other responsibilities include:
- Resolve production incidents and problem tickets within the Cards Service Delivery team.
- Support production EOD processes based on the duty roster.
- Perform unit and system integration testing, and support UAT for incident resolutions.
- Troubleshoot, debug, and provide ongoing production system support.
- Work with technical teams and vendors to implement solutions aligned with business requirements.
- Review business requirements, assess system impact, and recommend improvements.
- Execute tasks related to projects, change requests, and maintenance activities.
Requirements :
- Bachelor's Degree in Computer Science, Engineering or similar domain; Related professional/technical qualification will be advantageous although not mandatory
- 5 + years of mainframe development, specifically in the areas of banking systems and cards
- Technically competent in COBOL, CICS and EZT programming
- Required Technical Skills : Mainframes / VisonPlus/Cardlink/Cardspac, VSAM Database, COBOL, CICS, EASYTIEVE, JCL, REXX Language, and Z/OS
- Good working experience with credit card system
- Experience on Cardlink system will be advantageous.
- Good working knowledge skills with Microsoft Office Products and Microsoft Visio.
- Good understanding of the system development life cycle
