L3 Support - Silverlake BWC

About Accenture

Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at

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Job Title: L3 Support - Silverlake BWC
Domain: Core Banking
Sub-Domain: L3 Support
Location: Kuala Lumpur

Job Summary
We are looking for a Junior Application Maintenance / Production Support Engineer (L3) to support core banking applications, specifically within the Silverlake Customer (BWC) platform. The role involves maintaining system stability, troubleshooting production issues, and supporting deployment and automation processes in an AS400 environment.

Key Responsibilities

• Provide L3 production support for core banking applications, ensuring system availability and reliability
• Investigate, troubleshoot, and resolve complex production incidents and defects
• Perform root cause analysis and implement preventive measures
• Support and maintain Silverlake Customer (BWC) applications, including Bankwide CIF Customer File
• Manage and support deployment processes using ALDON on AS400 systems
• Collaborate with L1/L2 support teams and development teams for issue resolution
• Participate in DevOps activities, including automation and continuous improvement initiatives
• Monitor system performance and ensure timely escalation of critical issues
• Maintain documentation for incidents, fixes, and operational procedures

Required Skills

• 3-5 years of experience in application support (preferably L2/L3 support)
• Strong knowledge of AS400 (IBM i) environment
• Experience with DB2 database and AS400 operating system
• Proficiency in RPG programming language
• Hands-on experience with Silverlake core banking system, especially BWC (Customer module)
• Familiarity with ALDON for software deployment and release management
• Strong troubleshooting and analytical skills
• Ability to work in a fast-paced production support environment

Nice-to-Have Skills

• Exposure to DevOps practices and automation tools
• Experience in banking or financial services domain
• To work on:
• DevOps
• ALDON (automation of software deployment on AS400)
• Silverlake
• BWC (Bankwide CIF) Customer File

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.