L3 Support (SWIFT)

#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Domain: PRO

Sub-Domain: SWIFT

Experience Level: Junior (3-5 years of experience)

Location: Kuala Lumpur

Job Summary:

The role involves providing Level 3 application maintenance and production support for SWIFT-related solutions within a secure financial services environment. The engineer will ensure high availability, stability, and reliability of mission-critical applications, troubleshoot production issues, perform root cause analysis, and support continuous improvements across the SWIFT platform ecosystem.

Key Responsibilities:

• Provide Level 3 support for SWIFT solutions including AMH, AMG, and SAG.
• Monitor, troubleshoot, and resolve production issues within agreed SLAs.
• Support incident management, problem management, and service restoration activities.
• Participate in deployment activities, patching, and configuration updates.
• Ensure the stability and smooth operation of applications running on RHEL or equivalent Linux environments.
• Collaborate with infrastructure, network, and security teams to resolve complex technical issues.
• Develop and maintain shell scripts for automation and operational efficiency.
• Use Control-M for job scheduling, monitoring, and troubleshooting.
• Maintain documentation related to system configurations, procedures, and known issues.

Required Skills:

.Hands-on experience with SWIFT Solutions: AMH, AMG, SAG (mandatory).

.Strong experience with RHEL or equivalent Linux distributions (mandatory).

.Proficiency with Oracle Database 19c.

.Knowledge of Control-M job scheduler (mandatory).

.Shell scripting experience (mandatory).

Nice-to-Have Skills:

.Knowledge of Java Spring Boot.

.Exposure to JBoss application server.

.Experience with Apache web server.

.Experience working in Citrix environments.

.Prior experience in highly secured environments (financial services preferred).

.Understanding of audits, encryption, 2FA/MFA security practices.

.Familiarity with SWIFT MTxxx message formats and ISO20022 standards.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.