L4 Technical consultant ( Scanning/Printing)(Mandarin speakers)

Project/Product: Scanning/Printing

Remark: Support all printer in all countries but mainly Hong Kong.

Skills req :

Provide advanced technical support for print and document solutions including hardware, software, firmware, and networked peripherals.

Minimum of 5 years experience in a technical support or service desk role, ideally within the print or technology service industry.

Excellent communication skillsverbal and writteninEnglish, Mandarin, and Cantonese

Strong experience in troubleshooting hardware, software, and networked print environments.

Deep technical understanding of secure printing, scanning solutions, and SQL database integration.

Advanced experience in firmware updates, print server management, and enterprise print solutions (e.g., SafeCom, Kofax, HP devices)