AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

. Ensure timely and quality team deliverables.
. Provide great customer service to our business clients

Roles & Responsibilities

• Supporting mainly HR applications (Workday, Service Now)
• Ensure that all cases are met within the defined SLA
• Proactive in monitoring BAU operations.
• Drive new or enhanced features to improve customer experience in using cloud solutions.
• Triage all tickets raised by users
• Contribute to the quality standards and continuous improvement of the HRIT SOPs including alignment of deliverables to business processes.

Communication Requirements

Internal:

• Works with all HRIT members to ensure the team work meets users requirement.
• Liaises with necessary AIA colleagues outside HRIT to ensure delivery of the functional work as required.

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Minimum Job Requirement

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• Good understanding of how system works
• Posses knowledge of application developments methodologies or system configurations

Desirable Traits

• Self-starter, proactive and resourceful
• SLA familiarity and performance driven work culture.
• Solid communication skills both verbal and written.
• High level of interpersonal skills to work effectively with others.