AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

. Perform System administration for AIA Global HRIT Platform
. Supporting HRIT Technical Lead & Manager on work assignments.
. Able to manage all aspects of the integration, business mapping between Global HRIT Platform and other related systems.
. Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.

Roles & Responsibilities

• Perform system configuration and customization.
• Ensure resolution time meeting SLA target.
• Manages all assigned Change Requests and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
• Provide training with end users in several ASPAC locations if necessary.
• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Delivery of system and business process training for PCR.
• Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required

Communication Requirements

Internal:

• Works with all HRIT CoE members to ensure the work meets users requirement
• Liaises with necessary AIA colleagues outside HRIT CoE to ensure delivery of the functional work as required.

External:

• Escalate and work with vendor for HRIT issues including report system issues, raise service request for changing system parameters, files and customization.

Minimum Job Requirements:

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• 3 to 5 years relevant experience in regional solution/system support.
• Has exposure in Workday as a support function or as an end user
• Has Workday configuration experience in Integration & Reporting module

Special skills

• SLA familiarity and performance driven work culture.
• Good problem solving and analytical skills.
• Good communication and presentation skills.
• A good team player
• Consistent and proactive in BAU operations and deliverable