Roles and Responsibilities:
- Collaborate with business and IT stakeholders to deliver IT solutions and revamp processes that support strategic initiatives.
- Facilitate discovery workshops to understand user requirements, process flows, and user journeys.
- Analyze and document business and system requirements, including revising existing workflows and logic as needed.
- Identify business needs and recommend actionable improvements to enhance IT system performance and usability.
- Assist in configuring core systems to meet business requirements and ensure alignment with solution design.
- Create and maintain comprehensive system documentation throughout the project lifecycle.
- Coordinate and manage stakeholder engagement during whole SDLC.
- Translate business requirements into functional specifications and support the execution of system changes.
- Analyze test outcomes, manage defect tracking, and ensure timely resolution in collaboration with development teams.
- Support change management activities and ensure smooth transition from development to production environments.
- Support production activities for product launches and campaign rollouts, ensuring system readiness and issue resolution.
Requirements:
- Bachelor's degree or above in IT or related disciplines.
- Minimum 3 years of experience in application development or Business Analyst/System Analyst roles within the insurance domain.
- Preferably with knowledge of Life Asia (LA) systems.
- Strong ability to define and validate business requirements through scenario analysis.
- Skilled in communicating requirements to both technical and non-technical stakeholders.
- Solid understanding of software development processes and system design.
- Experience in business process improvement and change facilitation.
- Strong analytical, problem-solving, and interpersonal skills.
- Able to work independently and collaborate across teams.
- Adaptable to change and capable of delivering results under tight timelines.
- Proficient in English (reading, writing, and verbal communication).
