Lead Application Engineer (Metal Coil)

• Leads or drives successful execution of global/regional SBU projects (ACE, Inno/ADP, etc.), including metal pre-treatment product recommendations, customized product applications, new product demonstrations and troubleshooting.
• Recommend solutions and perform technical visits (meeting, audits, demonstrations, onsite trials, application tests & validation, troubleshooting, etc) for customers with documentation.
• Proactively partner with Sales to identify, evaluate, uncover new business opportunities and accelerate opportunities conversion
• Works effectively on SBU and/or Regional specific projects. Lead and coordinate with project team, contribute to project plans and support the team to deliver project goals.
• Project management and coordination on technical aspects of product application. Is responsible to collaborate closely with global team, accelerate developments and align on key projects and business priorities
• Perform the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers.
• Prepare chemical reagents and support customers with titration tests and/or audits
• Works with application equipment and support process optimization to provide solutions to enhance customer processes.
• Communicate technical outcomes effectively, preparing reports and recommendations
• Deliver product application and/or technical training for customers and internal team
• Perform investigation and report on quality issues / customers claim
• Responsible for directly communicating with sales, marketing, Innovation, Application Engineering team or project team members.
• Share knowledge and experiences with team members.
• Promotes internal SBU Innovations and best learning cross accounts.
• Supports customer requirements and documentation such as TDS, MSDS, SGS testing report, RoHS warranty letter, etc
• Respects and promotes the internal Henkel SHEQ rules.

What we are looking for:

• Bachelor's Degree in Engineering, Chemistry, Material Science or relevant technical discipline
• More than 5 years working experience, preferably with knowledge and experience on process or products for metals cleaners and pre-treatment
• Fluent in English communication and presentation skills
• Project management skills
• Strong communication skills and interpersonal skills necessary
• Strong analytical and problem-solving skills
• Team player - Able to share knowledge, motivate and positively influence team members
• Knowledgeable in Power Point, Word, Excel, Microsoft Project, and Statistical Analysis Software is preferred