Lead, Business Support & Operations (SFA / RF / Data Verification)

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

Jobs and Responsibilities.

Assist in overseeing day-to-day operational activities to ensure smooth and timely service delivery across unit functions.

Manage and resolve operational issues and acted as Level 1 team on escalations related to operational issues and act as Level 1 support team.

Coordinate with internal teams, vendors, and operators to ensure effective issue resolution and compliance with agreed procedures.

Prepare and review operational reports, ensuring accuracy, timeliness, and proper follow-up actions.

Develop, update, and enforce Standard Operating Procedures (SOPs) to maintain consistency and compliance.

Support project implementations, oversee disty training,and other related administrative matters and system enhancements related to operations.

Escalate risks, delays, or compliance issues to management in a timely manner.

Assist the Section Head in ensuring operational KPIs and service standards are met

About You

Education & Experience

Bachelor's degree or diploma in Business Administration, Information Systems, Telecommunications, or a related field, with 5+ years of experience in operations, service delivery, or support roles within the telecommunications or distribution environment.

Telecom Operations & Systems Knowledge

Strong understanding of telecom operational processes, with hands-on experience in operational systems, Level 1 incident escalation handling, UAT/system testing, and project implementations.

Process, SOP & Reporting Capability

Proven ability to develop, maintain, and enforce SOPs, as well as prepare and analyze operational and KPI reports using Excel, dashboards, or reporting tools.

Operational & Analytical Skills

Strong problem-solving and troubleshooting abilities, capable of managing escalations, identifying risks or compliance gaps, and handling multiple operational tasks in a fast-paced environment with high attention to detail.

Stakeholder Management & Leadership Traits

Effective communication and coordination skills with internal teams, vendors, distributors, and agents; proactive, results-driven, able to work independently while supporting leadership, with strong ownership, accountability, and professionalism.

What's Next

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.