Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Role
The Day-To-Day Activities
Jobs and Responsibilities.
- Assist in overseeing day-to-day operational activities to ensure smooth and timely service delivery across unit functions.
- Manage and resolve operational issues and acted as Level 1 team on escalations related to operational issues and act as Level 1 support team.
- Coordinate with internal teams, vendors, and operators to ensure effective issue resolution and compliance with agreed procedures.
- Prepare and review operational reports, ensuring accuracy, timeliness, and proper follow-up actions.
- Develop, update, and enforce Standard Operating Procedures (SOPs) to maintain consistency and compliance.
- Support project implementations, oversee disty training,and other related administrative matters and system enhancements related to operations.
- Escalate risks, delays, or compliance issues to management in a timely manner.
- Assist the Section Head in ensuring operational KPIs and service standards are met
About You
Bachelor's degree or diploma in Business Administration, Information Systems, Telecommunications, or a related field, with
5+ years of experience in operations, service delivery, or support roles within the telecommunications or distribution environment.
- Telecom Operations & Systems Knowledge Strong understanding of telecom operational processes, with hands-on experience in operational systems, Level 1 incident escalation handling, UAT/system testing, and project implementations.
- Process, SOP & Reporting Capability Proven ability to develop, maintain, and enforce SOPs, as well as prepare and analyze operational and KPI reports using Excel, dashboards, or reporting tools.
- Operational & Analytical Skills Strong problem-solving and troubleshooting abilities, capable of managing escalations, identifying risks or compliance gaps, and handling multiple operational tasks in a fast-paced environment with high attention to detail.
- Stakeholder Management & Leadership Traits Effective communication and coordination skills with internal teams, vendors, distributors, and agents; proactive, results-driven, able to work independently while supporting leadership, with strong ownership, accountability, and professionalism.
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
