Lead, Business Support & Operations (SFA / RF / Data Verification)

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

Jobs and Responsibilities.

• Assist in overseeing day-to-day operational activities to ensure smooth and timely service delivery across unit functions.

• Manage and resolve operational issues and acted as Level 1 team on escalations related to operational issues and act as Level 1 support team.

• Coordinate with internal teams, vendors, and operators to ensure effective issue resolution and compliance with agreed procedures.

• Prepare and review operational reports, ensuring accuracy, timeliness, and proper follow-up actions.

• Develop, update, and enforce Standard Operating Procedures (SOPs) to maintain consistency and compliance.

• Support project implementations, oversee disty training,and other related administrative matters and system enhancements related to operations.

• Escalate risks, delays, or compliance issues to management in a timely manner.

• Assist the Section Head in ensuring operational KPIs and service standards are met

About You

Education & Experience

• Bachelor's degree or diploma in Business Administration, Information Systems, Telecommunications, or a related field, with 5+ years of experience in operations, service delivery, or support roles within the telecommunications or distribution environment.

Telecom Operations & Systems Knowledge

• Strong understanding of telecom operational processes, with hands-on experience in operational systems, Level 1 incident escalation handling, UAT/system testing, and project implementations.

Process, SOP & Reporting Capability

• Proven ability to develop, maintain, and enforce SOPs, as well as prepare and analyze operational and KPI reports using Excel, dashboards, or reporting tools.

Operational & Analytical Skills

• Strong problem-solving and troubleshooting abilities, capable of managing escalations, identifying risks or compliance gaps, and handling multiple operational tasks in a fast-paced environment with high attention to detail.

Stakeholder Management & Leadership Traits

• Effective communication and coordination skills with internal teams, vendors, distributors, and agents; proactive, results-driven, able to work independently while supporting leadership, with strong ownership, accountability, and professionalism.

What's Next

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.