Lead Instructional Designer

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

Lead Instructional Designer (Based in Kuala Lumpur, Malaysia)

Overview

We are seeking a Lead Instructional Designer to drive the strategy, design, and development of high-impact, adult-learning-based product enablement and sales effectiveness training. This role will primarily lead the creation of interactive e-learning and some occasional classroom-style (ILT) experiences that support sales and customer-facing teams in a SaaS environment.

Key Responsibilities

• Lead the design and development of engaging e-learning courses using Articulate Rise and Storyline
• Apply adult learning (andragogy) principles to create effective learning experiences
• Design and develop learning guides, workshop materials, and learning aids as necessary
• Collaborate with SMEs and stakeholders to transform raw content into compelling, memorable, and impactful courseware
• Drive end-to-end instructional design processes using ADDIE or SAM methodologies
• Mentor junior designers and developers
• Ensure consistency in Esker visual design, branding, and learning standards
• Support certification programs and assessment for customer-facing roles
• Continuously evaluate and improve training effectiveness
  
  

Must-Have Skills & Experience

• 5–8 years of instructional design experience
• Expert-level proficiency with Articulate Rise and Storyline
• Strong background in adult learning theory (andragogy)
• Experience designing interactive, high-impact e-learning
• Strong understanding of SCORM, x-API/Tin Can, and related learning technologies for interoperability
• Strong visual/illustrative design skills
• Strong video editing, voice over, and language translation experience AI and tools
• Experience working in agile environments (ADDIE, SAM)
• Ability to work with multiple stakeholders and SMEs
• Experience in SaaS and GTM processes
  
  

Nice-to-Have Skills & Experience

• Experience leading or mentoring teams
• Background in sales enablement or customer training
• Familiarity with LMS platforms and analytics
• Experience with multimedia production
  
  

Languages

• Fluency in English is required.
• Knowledge of Mandarin, Cantonese, or French is a plus.