Position: Technical Program Manager (TPgM) - Learning & Development
Role Summary: We are seeking a strategic and tactical Technical Program Manager (TPgM) to support our Data Center Operations (DCOps) team. The TPgM will play a crucial role by managing current learning and development program elements while also directly engaging in activities that advance long-term strategic projects. This position serves as a vital bridge between high-level strategy and day-to-day execution, focusing on the efficient achievement of operational goals and troubleshooting immediate challenges.
Key Responsibilities:
Program Management & Execution:
- Operations & Maintenance Qualification Programs: Oversee the upkeep of the
Operations Qualification Program, including content management and playbook
maintenance. Lead preparation, development, and progress tracking for the Maintenance Qualification Program
- New Product Introduction (NPI): Manage the NPI process by performing initial discovery, conducting needs analysis, and submitting recommendations for new initiatives.
- Project Execution: Develop key deliverables for NPI and other intake requests. Execute specific L&D project tasks such as content tagging, maintaining the content catalog, managing the training matrix, and developing heat maps.
Learning & Development (L&D) Coordination:
- L&D Center Management: Maximize the utilization of our L&D Centers through a multi-faceted approach that ensures accessibility, relevance, and engagement for all participants.
- Training Intake Management: Act as the primary point of contact for new training requests. Conduct initial discovery and needs analysis, submit recommendations, and support requestors through the DCOps decision-making process.
Technical Support & Escalation:
- Serve as the first line of defense for technical escalations related to L&D programs and systems, providing initial troubleshooting and support.
Ideal Candidate Profile:
Must-Have Criteria
- Technical Program Management: Proven experience in managing technical programs within a large-scale, critical operations environment (e.g., data centers, network operations centers, manufacturing).
- Solutions-Focused Problem Solver: Proactively identifies challenges and serves as the first point of contact for technical L&D escalations, using strong technical aptitude to provide initial troubleshooting and support.
- Strategic & Tactical Thinker: Ability to operate at both a strategic and tactical level, translating high-level goals into actionable plans and managing day-to-day execution.
- Exceptional Relationship Builder: Excels at building and maintaining positive working relationships with diverse stakeholders across all demographics, regions, time zones, and countries globally.
- Highly Adaptable & Flexible: Thrives in a fast-paced environment and can effectively manage competing priorities and deadlines with precision.
Strongly Preferred Criteria
- Learning & Development Background: A strong understanding of L&D principles and experience coordinating or developing training programs, especially for technical audiences.
- AI Savvy: Efficient in the use of AI tools like Gemini and ChatGPT to enhance productivity, analyze data, and support program-related tasks.
Nice-to-Have Criteria
- LMS Administration Experience: Some exposure to interacting with a Learning Management System (LMS) from the administrative perspective.
Position: Technical Program Manager (TPgM) - Learning & Development
Role Summary: We are seeking a strategic and tactical Technical Program Manager (TPgM) to support our Data Center Operations (DCOps) team. The TPgM will play a crucial role by managing current learning and development program elements while also directly engaging in activities that advance long-term strategic projects. This position serves as a vital bridge between high-level strategy and day-to-day execution, focusing on the efficient achievement of operational goals and troubleshooting immediate challenges.
Key Responsibilities:
Program Management & Execution:
- Operations & Maintenance Qualification Programs: Oversee the upkeep of the
Operations Qualification Program, including content management and playbook
maintenance. Lead preparation, development, and progress tracking for the Maintenance Qualification Program
- New Product Introduction (NPI): Manage the NPI process by performing initial discovery, conducting needs analysis, and submitting recommendations for new initiatives.
- Project Execution: Develop key deliverables for NPI and other intake requests. Execute specific L&D project tasks such as content tagging, maintaining the content catalog, managing the training matrix, and developing heat maps.
Learning & Development (L&D) Coordination:
- L&D Center Management: Maximize the utilization of our L&D Centers through a multi-faceted approach that ensures accessibility, relevance, and engagement for all participants.
- Training Intake Management: Act as the primary point of contact for new training requests. Conduct initial discovery and needs analysis, submit recommendations, and support requestors through the DCOps decision-making process.
Technical Support & Escalation:
- Serve as the first line of defense for technical escalations related to L&D programs and systems, providing initial troubleshooting and support.
Ideal Candidate Profile:
Must-Have Criteria
- Technical Program Management: Proven experience in managing technical programs within a large-scale, critical operations environment (e.g., data centers, network operations centers, manufacturing).
- Solutions-Focused Problem Solver: Proactively identifies challenges and serves as the first point of contact for technical L&D escalations, using strong technical aptitude to provide initial troubleshooting and support.
- Strategic & Tactical Thinker: Ability to operate at both a strategic and tactical level, translating high-level goals into actionable plans and managing day-to-day execution.
- Exceptional Relationship Builder: Excels at building and maintaining positive working relationships with diverse stakeholders across all demographics, regions, time zones, and countries globally.
- Highly Adaptable & Flexible: Thrives in a fast-paced environment and can effectively manage competing priorities and deadlines with precision.
Strongly Preferred Criteria
- Learning & Development Background: A strong understanding of L&D principles and experience coordinating or developing training programs, especially for technical audiences.
- AI Savvy: Efficient in the use of AI tools like Gemini and ChatGPT to enhance productivity, analyze data, and support program-related tasks.
Nice-to-Have Criteria
- LMS Administration Experience: Some exposure to interacting with a Learning Management System (LMS) from the administrative perspective.
