Level 2 Support Agent

We are seeking a dedicated and knowledgeable L2 Support Specialist to join our team in the Information Technology and Services industry. The ideal candidate will play a crucial role in providing advanced technical support and troubleshooting for our clients. As an L2 Support Specialist, you will manage and resolve complex issues escalated from the first level of support, ensuring optimal performance and satisfaction for our users.

Your responsibilities will encompass analyzing reported problems, conducting thorough investigations, and implementing effective solutions in a timely manner.

Key Responsibilities on managing client with the below software & tools

• Windows & Vmware -
• Oracle, MySQL -
• PowerShell, Python -
• C&CA FS Core Apps
• Foundation Global
• Service Build Engineering SBE