Licensing & Registration (LRS) Service Desk Analyst

Job Title: Licensing & Registration Service Desk (LRS) – Level 1 Support

Job Type: 1-Year Contract (Renewal based on performance and business requirements)

Work Mode: Work from Office

Work Location: Jalan Tun Razak, Kuala Lumpur

Shift: Rotational Shift (24/7)

Job Summary:

The Licensing & Registration Service Desk (LRS) is responsible for providing Level 1 support to both existing and prospective vendors on matters related to licensing and registration processes. This role ensures a seamless experience by assisting vendors with application submissions, updates, renewals, and compliance requirements while maintaining alignment with organizational procurement policies and guidelines.

Key Responsibilities:

• Provide first-level support to vendors regarding licensing and registration processes.
• Assist with application submissions, status tracking, updates, and renewals.
• Guide vendors on classification requirements, including service and work categories.
• Support vendors in understanding and meeting compliance and documentation requirements.
• Address queries related to procurement processes and vendor participation.
• Facilitate vendor engagement initiatives and support collaboration opportunities.
• Ensure accurate and timely communication with stakeholders and vendors.
• Maintain records of interactions and ensure proper documentation of support activities.
• Escalate complex issues to the appropriate teams when necessary.

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle vendor queries professionally and efficiently.
• Willingness to work in a 24/7 rotational shift environment.
• Basic understanding of procurement processes and vendor management (preferred).
• Good organizational and problem-solving skills.
• Proficiency in using support tools, CRM systems, and standard office applications.

Preferred Qualifications:

• Prior experience in service desk, vendor support, or procurement-related roles.
• Familiarity with licensing, registration frameworks, or compliance processes.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.