Diamond Key International Group is hiring! The #DKI team is looking for a Customer Care Centre (CCC) Linux System Support Analyst to join our team in #Kuala Lumpur, #Malaysia.
System Support Analyst - Join the Future of CCC!
Position: CCC Operation System Support Analyst
Base Location: Petaling Jaya, Malaysia
Why CCC
At CCC, we're not just a company; we're a community. We believe in nurturing talent and empowering individuals to shape the future of technology-driven customer support. As a System Support Analyst, you have the opportunity to be part of a dynamic team that's redefining customer service. Join us on this exciting journey to create a better CCC.
Top 5 Skills We Value:
- Unix/Linux Expertise: Proficiency in Unix and Linux is essential for maintaining our cutting-edge Terminal Automation System (TAS).
- Customer-Centric: Your dedication to delivering exceptional customer experiences is the foundation of our success.
- Technical Troubleshooting: Your ability to swiftly diagnose and resolve technical issues keeps our operations running smoothly.
- Scripting Knowledge: Familiarity with scripting languages empowers you to automate processes and enhance efficiency.
- Data Insights: Harness the power of data to identify opportunities and provide valuable recommendations.
Responsibilities:
- Provide customer support for our Terminal Automation System.
- Participate in a 24x7 rotating shift support system, ensuring mission-critical operations.
- Be the first point of contact for customers, offering outstanding service.
- Troubleshoot and resolve technical issues, updating our system for future reference.
- Manage customer service records and escalate unresolved issues as needed.
- Analyze customer site data, identifying areas for improvement and value-added services.
- Contribute to CCC's growth and revenue through insights and training sessions.
- Support ad-hoc project requirements.
- Perform other duties as agreed with the CCC Leadership Team.
Role Competencies:
Qualifications:
- A recognized Certificates, Diploma or Degree in IT, Engineering with at least 1 year experience
- Fresh graduates are encouraged to apply
- Proficiency in English and Malay
- Knowledge of Unix / Linux, HTML5, Oracle Database, C ++, JavaScript's knowledge will be added advantage
- Must be able to work on shifts & Public Holidays
- Customer-oriented with good interpersonal and communication skills
- Passionate and enthusiastic about customer service
Experience / Personal Requisites:
- Call centre experienced
- Experience in remote technical support
- Knowledge in Unix or Linux
- Strong communication skills
We value your skills and expertise at CCC, and we're excited to have you on board as we evolve into a future-focused customer support organization. Join us, and together, we'll shape CCC's future.
If this sounds like the place where you can make a meaningful impact, we encourage you to apply.
Learn more about us here:
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Ideally suited to those who are customer service inclined.
Our office is located in Mutiara Damansara, Petaling Jaya, Selangor, MALAYSIA.
- Kindly note only candidates with #Malaysian citizenship would be considered.
