First communication with our customers via our chat tool and with the support of our systems
Provide technical first level support to the customers in a timely manner, being able to support the customer with your advice in a professional and respectful dialogue
Processing Leads from Online and Offline requests in our CRM system
Maintenance of customer data in the CRM system
Continuous development of our live chat channel
Proactively create, optimize, and manage SEA (Search) campaigns to achieve defined marketing goals.
Perform in-depth data analysis and deep dives into campaign performance to identify areas for improvement.
Independently derive and implement data-driven optimization measures to enhance campaign effectiveness.
Your profile:
Technical education with a degree in chemical engineering or a related field, along with a strong business understanding
English language skills are essential. Any additional language is a plus
Customer-oriented problem-solving ability
Strong written skills that leads to clear and concise text-based communication
Experience in working with CRM is of advantage
Structured, independent and responsible way of working
Strong multi-tasking and ability to intensively focus
Willingness to continuously learn more about our products
Possess professional experience in the field of SEA, with a proven track record of success in managing and optimizing search engine advertising campaigns.
Demonstrate an understanding of Google Ads, campaign setup, keyword optimization, and bid management strategies.
What we offer:
A reliable and long-term workplace in our expanding and international high-tech company
An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
