Livestream Operator

The Livestream Operator is responsible for managing and ensuring the smooth execution of live streaming sessions across multiple brands. This role focuses on technical setup, live streaming operations, real-time troubleshooting, and maintaining optimal audio, visual, and streaming quality. The Livestream Operator also supports themed livestreams and KOL collaborations, monitors live performance metrics, and prepares regular reports to ensure operational efficiency and contribute to the achievement of brand and sales objectives.

Key Responsibilities

1. Live Streaming Setup & Technical Standards

• Prepare and maintain familiarity with each brand's live streaming setup standards, including bitrate, resolution, lighting, audio, video, and internet connectivity.
• Ensure all equipment and devices meet the required technical standards before each live session begins.

2. Live Streaming Troubleshooting

• Identify and resolve technical issues that arise during live streaming sessions within assigned shifts.
• Document every troubleshooting activity using the required checklist and ensure it is submitted accordingly.
• Compile and maintain records of all technical issues encountered and their respective solutions for each live session.

3. Thematic Live Streaming & KOL Collaboration

• Independently manage technical setups for themed live streaming sessions and KOL (Key Opinion Leader) collaborations.
• Maintain live streaming quality and technical stability throughout themed and KOL collaboration sessions.
• Adhere to the assigned shift schedule.

4. Live Performance Data Entry & Reporting

• Input live streaming performance data into the respective brand reports, including CTR, GMV, and other relevant metrics.
• Develop product recommendations for the following week's Top 5 products based on sales performance data from the previous week.

5. Performance Analysis & Reporting

• Conduct regular live streaming performance analysis at least once every four weeks.
• Prepare and present performance reports covering total number of live streaming sessions handled, live streaming activities, including themed sessions and KOL collaborations, summary of technical troubleshooting cases and percentage of technical issues successfully resolved.

Qualifications & Requirements

• Minimum Diploma or Bachelor's Degree in Broadcasting, Multimedia, Information Technology, Mass Communication, or a related field from a recognised institution in Malaysia.
• Candidates with an SPM qualification and relevant vocational training (SKM) in Multimedia, Broadcasting, or a related technical field, together with relevant work experience, may also be considered.
• At least one year of experience as a Livestream Operator, Broadcast Operator, or Video Production Operator. Fresh graduates with relevant portfolios and practical skills may also be considered.
• Experience with live selling platforms such as TikTok Shop and/or Shopee Live is an added advantage.
• Proficient in setting up cameras, audio equipment, lighting, and streaming encoders/software (e.g., OBS or equivalent platforms).
• Understanding of bitrate, resolution, and internet connectivity settings to ensure stable live streaming performance.
• Ability to quickly troubleshoot equipment, software, and internet connectivity issues.
• Proficient in Microsoft Excel and/or Google Sheets for data entry and reporting.
• Familiarity with live streaming performance metrics, including CTR (Click-Through Rate) and GMV (Gross Merchandise Value).