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Logistics L3 Agent - Contract (Shopee)

Shopee
2-4 Years
Malaysia
  • Posted 14 hours ago
  • Be among the first 10 applicants

Job Description

Job Description:

  • Maintain order management operations by monitoring stuck orders that impact order status and cash flow, reducing buyer contacts, and resolving over-SLA orders.
  • Monitor, investigate, and resolve logistics system issues and operational tickets raised by cross-functional stakeholders (CS, RR, Food, and WH) to ensure smooth logistics operations.
  • Maintain and configure logistics system settings based on requirements from internal and external stakeholders to support stable operations, streamline processes.

Requirements:

  • Minimum of 2 years experience in Customer Service, Order Management, Logistics Operations, E-commerce Fulfillment, or Operations Support.
  • Skilled in managing complex and high-stakes customer cases involving Shopee buyers, sellers, and users.
  • Strong analytical, problem-solving, and negotiation skills with the ability to manage critical situations effectively.
  • Excellent coordination and communication skills across teams and with stakeholders.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Logistics Operations
Employment Type:
Full time

About Company

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 151660351

Last Updated: 28-07-2026 10:12:54 AM
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