Loss Adjuster

Are you looking for an opportunity in a global company with a strong presence across Asia Do you want to be part of a collaborative and creative team Are you interested in taking your career to the next level

Crawford & Company is seeking a Loss Adjuster to be based in Kuala Lumpur, Malaysia.

What to look forward to

To efficiently manage the assessment, negotiation, and resolution of claims within the established settlement authority levels, policy coverage, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). This role involves collaborating with a team to handle diverse caseloads and claim types, while employing proactive strategies to control costs and ensure timely and accurate claim resolutions.

Your Responsibilities

• Investigate Loss Events: Promptly investigate reported loss events, thoroughly establishing the relevant facts. Assess causations and damages, including reinstatement or rehabilitation where applicable. Provide clear and timely advice on any potential policy coverage issues that may arise.
• Prepare Client Reports: Draft comprehensive and accurate client reports within agreed timelines, ensuring all necessary details are captured and communicated effectively.
• Claims Management System Updates: Regularly update and maintain the claims management system to ensure all relevant information is current and accurate, supporting efficient claims handling.
• Respond to Queries: Act as a primary point of contact, responding promptly and professionally to queries from insurer clients, intermediaries, insured policyholders, and third parties. Deliver helpful and clear guidance to ensure client satisfaction.
• Manage External Resources: Effectively coordinate and manage external experts, outsourced service providers, contractors, and other relevant parties, ensuring that all services are delivered in line with quality and timeliness expectations.
• Customer-Centric Focus: Prioritize the needs and concerns of clients, focusing on what matters most to the customer. Promote insurer clients insurance brands with professionalism, ensuring their reputation is maintained.
• Promote Ethical Standards: Uphold and promote Crawford's core ethics, values, and commitment to integrity, ensuring all actions are aligned with the company's standards and industry best practices.

Who are we looking for

• Bachelor's degree in engineering, accountancy, finance, or other relevant discipline, and/or Professional Insurance Qualification would be an added advantage
• 1-2 Years of work experience
• Open to new graduates

Why Crawford

We are people taking care of people. It's that simple. At Crawford, we treat our clients policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process. Combining a legacy of over 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.

We are guided by our collective values system: to RESTORE is part of everything we do.

At Crawford, we:

• Respect our culture of integrity and ethical behaviour, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset that's inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at www.crawco.com

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career

Crawford & Company is an Equal Opportunity Employer and embraces Diversity and Inclusion.

Apply today! We're looking forward to your application.