Lounge Manager - F&B

Location: Kuala Lumpur International Airport (KLIA), Malaysia

We are looking for an experienced and service-oriented Lounge Manager to oversee daily lounge operations at KLIA. The ideal candidate will have a strong background in food and beverage (F&B), hospitality or fine dining, with the leadership skills to manage a team, maintain service standards and ensure efficient operations.

Key Responsibilities

• Oversee daily lounge operations to ensure smooth, efficient and cost-effective service delivery.
• Lead, supervise and develop the operations team, including staff recruitment, onboarding, training and performance monitoring.
• Manage staff scheduling, duty rosters, manpower allocation, overtime and leave to ensure adequate shift coverage.
• Monitor operational budgets, costs, monthly profit and loss, and overall business performance.
• Maintain high standards of guest service, staff grooming, conduct and professionalism.
• Ensure compliance with operational procedures, quality standards and applicable regulatory requirements.
• Oversee stock inventory, weekly supply requisitions and stock availability to support daily operations.
• Monitor POS system readiness and ensure relevant product and service categories are properly configured.
• Prepare management reports, communicate operational updates and ensure effective information sharing across the team.
• Monitor operational performance, identify areas for improvement and implement initiatives to enhance efficiency and service quality.
• Coordinate and oversee events or special operational arrangements from planning through completion.
• Ensure guests receive a welcoming and professional experience, including appropriate greetings, assistance and service follow-up.
• Perform other duties as assigned by management.

Requirements

• Minimum high school qualification or equivalent.
• Relevant experience in a managerial or supervisory role within F&B, hospitality, hotel operations or fine dining restaurants.
• Previous experience managing teams and overseeing daily service operations.
• Strong leadership, interpersonal and communication skills.
• Proficiency in Mandarin is required.
• Working knowledge of English; the ability to communicate effectively with guests and team members is an advantage.
• Good organisational, problem-solving and time-management skills.
• Ability to manage operational priorities and work effectively in a fast-paced environment.
• Responsible, self-motivated and committed to maintaining high service standards and continuous improvement.