Job Title: Production Support Analyst
Location: Malaysia
Department: Solution Delivery – Core GI
About the Role:
We are seeking a detail-oriented Production Support Analyst to ensure smooth production operations and support our IT environment. This role involves resolving system issues, handling daily enquiries, and coordinating with vendors for application-related support. You will also manage DEV and UAT servers, monitor performance, and participate in release and incident management activities.
Key Responsibilities:
- Monitor and maintain DEV and UAT servers for optimal performance and resource utilization.
- Investigate, troubleshoot, and resolve system issues, escalating where necessary.
- Handle service desk requests, user ID sanctioning, and production-related tickets.
- Collaborate with vendors for timely resolution of application fixes, data patching, and batch job improvements.
- Generate reports and provide data extraction services to support audits, regulatory submissions, and management.
- Participate in release management, go-live activities, and production server capacity planning.
- Ensure regular backups, IPLs, and housekeeping tasks are completed according to schedule.
- Support regional projects by providing environment guidelines and knowledge transfer.
Key Requirements:
- Bachelor's degree in Computer Science, IT, or related field.
- Minimum 5 years of experience in IT solution delivery, preferably in insurance or financial services.
- Experience with AS/400, COBOL, CL programs, Query/400, and smart/400 program development. Knowledge of batch management tools (e.g., Robot schedule/replay) is a plus.
- Strong analytical, problem-solving, and communication skills in English.
- Ability to work independently and meet challenging deadlines.
Skills & Competencies:
- Operations and vendor management
- Problem-solving and process improvement
- Technical communications and presentation
- Understanding of system development life cycle and quality assurance processes
What We Value:
- Customer-focused mindset
- Results-driven and proactive
- Collaborative team player with strong interpersonal skills
- Commitment to continuous learning and improvement
