Overview:
CDNetworks Pre Sales Engineer ensures a high level of customer satisfaction by monitoring, maintaining, troubleshooting our global CDN infrastructure; handling customer support issues promptly, effectively and conclusively to ensure smooth performance and availability of our services.
Job Responsibility:
- Partner with the Sales team to provide technical consultation and qualification to prospective customers during pre-sales engagement process including technical trial evaluations, technical objection handling, onsite troubleshooting and customer follow-up activities.
- Develop technical solution design documents and technical proposal write-ups to drive Proof-of-Concepts and provide compliance response to RFQs and Tenders.
- Deliver effective product demonstrations/presentations in order to articulate how to incorporate CDNetworks Security solutions into customers architecture and operations to derive business value.
- Work closely with Product Management, Engineering and Business teams to convey customer feedback as input to CDNetworks technology roadmaps.
Requirements:
- Proficiency in Mandarin (both written and spoken).
- Open to those with 3-10 years working experience in customer-facing pre-sales or post-sales position.
- Good understanding of technical concepts such as CDN, DNS, HTTP, DDoS, TCP/IP etc.
- Basic knowledge of Linux and networking fundamentals.
- Must be able to travel local & international.
Additional Information:
- Travel allowance
- Overtime claims
- Employee of the Month Awards
- Long Service Award
- Leave encashment option
- Birthday gift vouchers
- Medical Insurance
- Wellness reimbursement
- Office conveniently located near to public transport
