Position Objective:
With respect to multiple technology knowledge
- Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
- Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
- Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year
Roles and Responsibilities:
Technical Operations and Performance Management:
- Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.
Active Directory Management:
- Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
- Ensure the stability, security, and performance of Active Directory across the organization.
Incident & Problem Managements:
- Act as an escalation point for Active Directory-related issues and ensure timely resolution.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.
Security & Compliance:
- Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
- Ensure compliance with industry standards, regulations, and organizational policies.
Performance Monitoring and Optimization:
- Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
- Collaborate with infrastructure and security to optimize AD configurations.
Vendor & Stakeholder Management:
- Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
- Manage relationships with third-party service providers and ensure SLAs are met.
Budget & Resource Management:
- Develop and manage related budget.
- Allocate resources effectively to meet project deadline and organizational goals.
Minimum Job Requirements:
Relevant Experience:
- 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
- Hands on experience on position related technical components.
- We're looking for multilingual talent
OR
- An equivalent combination of qualifications and relevant experience.
- Multilingual talent
Education:
- Bachelor's degree holder of University on Information Technology or related discipline
Technical Skills:
- Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
- Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
- Experience with cloud-based directory services environments is a plus.
- Relevant certifications such as Microsoft Certified or equivalent are highly desirable.
