Manager, Active Directory Services

Position Objective:

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Roles and Responsibilities:

Technical Operations and Performance Management:

• Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.

Active Directory Management:

• Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
• Ensure the stability, security, and performance of Active Directory across the organization.

Incident & Problem Managements:

• Act as an escalation point for Active Directory-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.

Security & Compliance:

• Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
• Ensure compliance with industry standards, regulations, and organizational policies.

Performance Monitoring and Optimization:

• Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
• Collaborate with infrastructure and security to optimize AD configurations.

Vendor & Stakeholder Management:

• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

• Develop and manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.

Minimum Job Requirements:

Relevant Experience:

• 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.
• We're looking for multilingual talent

OR

• An equivalent combination of qualifications and relevant experience.
• Multilingual talent

Education:

• Bachelor's degree holder of University on Information Technology or related discipline

Technical Skills:

• Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
• Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
• Experience with cloud-based directory services environments is a plus.
• Relevant certifications such as Microsoft Certified or equivalent are highly desirable.