Manager, Employee Benefits
We're hiring! We are looking for Manager, Employee Benefits to join our team in Kuala Lumpur, Malaysia!
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Client Management
What the day will look like
- Providing professional advice to clients in the Health Solutions department by handling routine enquiries and transactions
- Preparing renewal reports/proposals which include benefit benchmarking analysis, underwriting specifications and insurance summaries
- Responsible for new business include remarketing exercise, preparing proposals/benefit benchmarking analysis
- Support superior in preparing renewal reports/proposals which include benefit benchmarking analysis
- Follow-up on outstanding broking matters on a timely basis
- Review the quotes received from insurers in preparation of renewal reports/proposals
- Review coverage summary to be submitted to insurers for accuracy during quotation exercise and confirmation of placement
- Monitor and follow-up on policies and endorsements issuance with insurer and preparing advice for billings.
- Ensure accuracy of the policies and endorsements as per clients advice.
- Consistently check accuracy of the invoices against insurer's billing
- Assist in ensuring credit control are up-to-date and follow-up with clients on premium payment
- Ensure compliance with company policies, procedures and regulations.
Data Management
- Ensure clients data and information is accurate and updated on timely manner.
- Ensure all clients and insurer documentation and correspondences are kept in the designated file/folder for future reference.
- Ensure accuracy on the invoicing and documentation for clients and insurers.
- Ensure all documentation is sent to the clients on timely manner according to the guidelines.
Skills And Experience That Will Lead To Success
- Preferably from a broking or insurance background with proven expertise in employee benefits consulting.
- Demonstrated experience managing large and complex employee benefits portfolios.
- Strong end-to-end understanding of employee benefits, including plan design, renewals, negotiations, ongoing servicing, and handling escalations effectively.
- Skilled in managing client expectations, navigating challenging conversations, and delivering practical solutions.
- Ability to work independently with minimal supervision, manage heavy workloads, and coordinate multiple stakeholders while maintaining service quality and meeting deadlines.
- Excellent communication, presentation, interpersonal, and public relations skills; able to engage effectively across all organizational levels.
2026-102673
