Manager, APAC IT Desktop Support

Lenovo

Kuala Lumpur

5-8 Years

This job is no longer accepting applications

Posted 2 months ago

Job Description

Minimum of 5 years of previous experience is required in Desktop Support role, and a minimum of 1 year of previous experience in as a manager or hands-on team leader.
Manage the Desktop Support team in Asia Pacific
Regular review and update meetings with other regional managers
Responsible for team ticket management
An understanding of ServiceNow including ticketing and reporting
Leadership and effective communication is key
Organisation and project management skills
Onsite analysis, diagnosis and resolution of desktop problems for end users
Software/hardware/network troubleshooting. Analytical skills with the ability to see patterns and trends
Work and collaborate with the Desktop Support and Global Infrastructure team
Ability to follow process, procedures and work in a target driven environment
Good interpersonal skills and the ability to work with a wide range of customers
Customer focused; passionate about customer service and service quality
A quick learner who can absorb technical information
Possesses great attention to detail, tenacity and takes ownership
Responsible for requesting and coordinating vendor support
Methodical at keeping tickets and end users up to date
Good knowledge of Excel for creating and working on reports
Good knowledge of Windows 10/11 client OS installation, configuration and troubleshooting
Some experience with Apple MAC computers
Experience with managing antivirus software - preferably MS Defender, as well as managing and preventing virus outbreaks
Desktop performance monitoring and optimization
IP address classes & IP subnetting
Basics of switching
Troubleshooting WAN & LAN issues
Good knowledge of wireless technologies - configuration and support of laptops, smartphones, scanners & printers
Understanding and troubleshooting DNS & DHCP systems
Managing and troubleshooting access to shared folders and shared printers
Oversees the procurement, setup, and running of hardware and software for company needs
Warehouse scanner and mobile printer setup, maintenance and support.
Ideally Honeywell and Zebra
Good knowledge of Lenovo hardware maintenance
Good understanding of how to provision devices for imaging in Intune
Good knowledge and understanding of Office 365, Microsoft Teams and OneDrive
Good troubleshooting skills for email related issues
About Westcon-Comstor

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

About Company

Lenovo

Lenovo is a global technology company headquartered in Beijing, China, and Morrisville, North Carolina, USA. It is one of the world’s largest manufacturers of personal computers, known for its ThinkPad laptops, IdeaPad series, and Legion gaming systems. Lenovo also produces smartphones, tablets, servers, storage devices, and smart home products. The company is known for its innovation, strong R&D capabilities, and a significant presence in both consumer and enterprise markets.

Job ID: 115742961

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