Manager, Application Monitoring & Support(Dynatrace)

Are you ready to shape a better tomorrow

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About The Role

Manage and provide technical support on Application monitoring tools such as Dynatrace

Job Responsibilities

• Perform administration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes.
• Design and implement Dynatrace monitoring solutions that meet the needs of our internal teams and external clients.
• Ongoing setup of alerts and processing thresholds.
• Provide education / training to other team members as well as other IT departments of how to use the tool in a productive, efficient way to identify potential problem areas.
• Proactive investigation of potential problem areas based on monitoring statistics.
• Creation of monitoring dashboards and key metrics for IT leadership.
• Investigate & resolve issues resulting from major incidents as part of incident management and provide detailed root cause analysis.
• Familiarity with networking and storage concepts
• Experience with Oracle, EBS, SOA is a plus
• Experience with Linux, Unix & Sun Solaris systems
• Experience with Shell scripting and other scripting tools
• Ability to be proactive, creative problem solver and work well under pressure
• Excellent verbal and written communication skills
• Work collaboratively with other departments and functional teams to coordinate effective solutions.
• Knowledge of current documentation materials, methods, technology and practices
• Ensure AIA company standards and procedures are followed

Minimum Job Requirements

• Proven experience & SME (7+ years) in Dynatrace & other APM monitoring tools.
• Previous proven working experiences in working under matrix organization and people in multiple countries is a must.
• Hands on experience on Design and implement Dynatrace monitoring solutions; OR
• An equivalent combination of qualifications and relevant experience.

Education: –

• Degree Holder of University on Information Technology or related discipline
• ITIL V3 Foundation certification or higher

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.