Manager - Business Channels (Customer Service & Operations)

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• End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.

• Staff Capacity planning (staff leave administration & relief arrangements).

• Champions service performance within the branch (queue management, complaint handling, customer experience).

• Approve, Review and Audit Teller and Related Branch Financial Transactio

• Comply to Bank's internal control and procedures.

• Ensure Self-Audit Check is carried out diligently as required.

• Relief functions as and when required (BM).

• Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives.

• Train and coach Tellers and Customer Service Executives.

• Represent HLB in relationship building with community.

• Process improvement and cost down initiatives.

The successful candidate should be able to demonstrate the following selection criteria:

• Minimum Diploma/Degree Holder. SPM/STPM with related working experience.

• Service Oriented Mindset.

• Strong Cross-selling experience.

• Banking operations, knowledge in FSA, ECM, ABM Rules, BASEL II.

• Good interpersonal and communication skills.

• Strong organization and planning skills.

• Related working experience in Branch Banking Operations.

• Required Certification/Licensing : PCE (general) and PCE (life).