Manager, Channel Development (FMCG)

• Customer Service Performance
• Enhance service levels for top 10 customers.
• Conduct regular service level reviews with customers (including Synergize, FS & 4PL)
• Participate in Top-to-Top business reviews with key customers.
• Joint Business Plan (JBP) with Key Retailer
• Dispute Management & Coordination
• Act as SPOC for Exclusive team (4PL, full service) to manage key customer issues.
• Serve as primary contact for E1 and E2 teams in resolving customer related challenges.
• Work with NCAMs and GCAM to resolve key issues/disputes.
• Oversee TT reconciliations with internal teams.
• Special Projects
• Lead and support regional CAM projects, especially those related to strategic partners like Tesco Asia.
• Be the point of contact for regional centers of excellence.
• Collaborate on strategic supplier partnership programs with client.
• Trading Terms
• Vet and endorse trading terms to ensure compliance with DKSH guidelines.
• Manage the reconciliation of the annual trading terms.
• Champion the accuracy and consistency of trading term execution.
• Lead and guide cross-functional teams (CAM, Client Management, Supply Chain) to ensure effective execution.
• Oversee delivery of team goals in alignment with customer service and business performance objectives.
• Foster team development, encouraging continuous learning and alignment with DKSH values.
• Drive a high-performance culture with a focus on customer satisfaction and executional excellence.

Functional skills and knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Proven customer development/account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken
• Ability to multitask and communicate clearly and concisely.
• Agile in implementing fast-paced online environment onto DKSH.
• Demonstrate ability to work and collaborate in a team setting.
• Proactive, responsible, organized and able to work independently.
• Good level of computer literacy
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