AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to multiple technology knowledge
. Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
. Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
. Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Roles and Responsibilities:

Team Leadership

• Lead and manage a team of IT professionals, fostering a collaborative and efficient working environment.

Application Monitoring

• Oversee the continuous monitoring of applications to ensure optimal performance and availability, responding swiftly to alerts and incidents.

Batch Management

• Manage and execute batch jobs, ensuring timely completion and troubleshooting any issues that arise.

Patching Management

• Coordinate and implement patch management processes to maintain system security and reliability.

Change Management

• Facilitate change management processes, ensuring that changes are executed with minimal disruption to services and are documented appropriately.

Incident Management Support

• Providing guidance and support to the team in resolving incidents effectively.

Level 1 Technical Support

• Provide first-line technical support to resolve issues quickly and efficiently, escalating to higher support levels as necessary.

Network Monitoring

• Monitor network performance and troubleshoot connectivity issues, ensuring the integrity and security of network operations

Minimum Job Requirements:

Relevant Experience:

. Minimum of 5 years of experience in IT operations, with at least 2 year in a supervisory or management role.

OR

. An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor's degree holder of unviersity on Information Technology or related discipline

• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills:

• Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.
• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.
• Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders.

Working Conditions

• Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.