Manager, Commercial (Malaysia)

hk express

5-7 Years

Malaysia, Kuala Lumpur

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Posted 2 months ago
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Job Description

HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world's most diverse and dynamic region; and at HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Work location: Malaysia - Kuala Lumpur

Responsibilities

We are looking for a strategic and results-driven Manager, Commercial to lead the commercial team in Malaysia for HK Express. The role requires the successful candidate to lead the planning, development and execution of commercial initiatives in Point-of-Sale Malaysia, in order to achieve the revenue budget for POS Malaysia. The Manager, Commercial in Malaysia will work closely with the various Commercial functional teams in Head Office to oversee brand positioning, sales campaign execution, digital marketing performance and market growth strategies. It is desirable for the candidate to have the ability to work across functionalities to deliver impactful commercial campaigns that enhance customer engagement, retention and growth.

Strategic Commercial Planning

Develop and implement market-specific sales and marketing strategies that align with HK Express overall business targets.
Transform commercial goals into actionable commercial initiatives aimed at driving revenue growth, customer engagement and brand loyalty.
Collaborate closely with cross-functional teams in Head office to ensure commercial initiatives are aligned with business priorities.

Brand Management

Strengthen HK Express brand equity in the local market by ensuring consistent brand positioning across all channels and touchpoints.
Localize brand campaigns and messaging to resonate with local consumers, while upholding the global brand equity.
Manage strategic partnership and sponsorship that enhance HK Express visibility.

Digital & Performance Marketing

Oversee digital marketing campaigns across paid, owned and earned channels (social media, search engines, display ads, influencer marketing, CRM),
Develop and implement performance marketing strategies to optimize conversion rates, ROI and customer lifetime value.

Market Intelligence & Data Analytics

Conduct thorough market research and competition analysis to identify growth opportunities and consumer trend.
Monitor campaign performance and provide actionable insights and recommendations to optimize future marketing strategies.

Sales strategy and execution

Collaborate with Head Office Sales and Distribution team to implement effective sales campaigns and channel management.
Build and maintain strong relationship with travel trade, tourism board and key accounts in local market.
Prepare regular sales forecast.

Campaign & Project Management

Plan and execute integrated marketing campaigns for local market, within budget and timeline KPI.
Coordinate with regional creative and content teams to produce engaging storytelling and localized campaign material.

The Ideal Candidate

Bachelor's degree or equivalent experience in Business Management, Marketing, or a related field required;
Minimum 5 years experience in commercial function, preferably in aviation or tourism industries;
Proven track record in driving commercial initiatives and deliver sales revenue budget.
Strong presentation skills and stakeholder management skills.
Strong analytical capabilities in performance metrics, ROI tracking and data driven decision making.
Ability to thrive in a fast-paced, multicultural environment;
Excellent communication skills; proficient in both spoken and written English is mandatory.

More Info

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About Company

hk express

Job ID: 135907499

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8-10 yrs

MYR 10,500 - 12,500 per month

Kuala Lumpur

Skills:

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"