CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.
Are you passionate about empowering sales teams and driving commercial success through impactful training and enablement
We are seeking a dynamic and strategic Manager, Commercial Training & Sales Enablement to design and deliver comprehensive training programs, collaterals, and documentation tailored to B2B sales and solutions. This role is instrumental in equipping our sales force to effectively engage customers, drive revenue growth, and achieve organizational goals.
Working closely with the Commercial Strategy, Partnership, and Innovation team, you will support key sales initiatives including internal and external programs across channels, digital platforms, partnerships, and customer training. By strengthening sales capabilities, you will play a vital role in improving customer acquisition, retention, ARPU, and overall satisfaction.
Here's How You Will Add Value:
- Develop and implement a strategic training plan to onboard new sales team members, sales channel, and partnership team, and continuously enhance the skills and knowledge of existing team members.
- Design, deliver and facilitate engaging training sessions, workshops and materials tailored to the needs of various sales roles including BDO, channel/resellers, Tele-marketing, solution sales and customers by segments.
- Conduct programmatic customers training online and a combination of face-to-face for high ARPU customers to ensure that customers know how to use our product and solution, this will require a close engagement with the customer success team.
- Collaborate with sales leadership, subject matter experts (Product Manager and Marketing team) to identify training needs, prioritize learning objectives and develop relevant content and resources.
- Create sales enablement tools and resources, including knowledge portal, sales playbook, product guides and competitive battle cards to support sales process and improve sales effectiveness & competitiveness.
- Evaluate the effectiveness of training programs through metrics and feedback from RSMs, RTL, TL, CSMs and relevant stakeholders, and incorporate relevant insights into our training approach.
- Partner with cross-functional teams, including product management, marketing, HR, customer success and contact center to ensure alignment and consistency in messaging and materials.
- Provide on-going coaching and support to sales team members, including regional training, role-playing exercises, and skill-building activities.
- Partner with legal, pre-sales, analytics and solution team to enable documentation, understanding of solution sales and processes for Commercial & Solution team.
What you'll need to succeed:
Qualifications
- Minimum qualification Degree or equivalent qualification.
- HRD Corp. certified trainer would be added advantage.
Work Experience
- 5+ years total working experience, minimum 2 years in training environment.
- Strong understanding of sales processes, methodologies, and best practices, with the ability to translate complex concepts into practical, actionable training content.
- Excellent presentation and communication skills, with ability to effectively engage and enable a diverse audiences (English, Bahasa Malaysia, and Mandarin).
- Strong documentation and detail-orientation skills.
Skills & Competencies
- Excellent communication skills in both written and verbal form, excellent presentation abilities.
- Ability to communicate complex concepts in a clear and understandable manner.
- Excellent computer skills and highly proficient in the use of MS Word, MS Excel, PowerPoint & Microsoft Teams.
- The candidate for this position will be self-motivated, be proactive taking initiative and going beyond his call of duty, be helpful and service-oriented, have exceptional problem-solving skills, work comfortably in a cross-functional setting, work comfortably with business senior executives. Take accountability.
