Manager - Contract Logistics/SCM, Customer Service

Introduction

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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Responsibilities

• Act as the main point of contact for customers regarding orders, shipments, and service requests.
• Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.
• Monitor and report customer service KPIs and ensure SLAs are met.
• Conduct basic root cause analysis for service issues and work with internal teams on solutions.
• Handle customer escalations and provide timely feedback and updates.
• Support planning by reviewing customer forecasts and service needs.
• Help drive continuous improvement for customer service processes.
• Ensure compliance with company policies, regulations, and ISO standards.
• Perform other customer service–related tasks as required.
  
  

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Qualifications

• Minimum 3 years of leadership experience in logistics, supply chain, or warehouse Customer Service
• Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field.
• Strong communication and coordination skills.
• Good analytical and problem-solving ability.
• Able to work independently and manage multiple customer requests.
• Experience in consumer goods or warehouse environments is an advantage
  
  

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