Manager, Credit Review

Job Purpose:

The role acts as a fraud risk gatekeeper in the hire purchase loan process, ensuring that approvals are based on genuine documentation, trustworthy counterparties, and legitimate borrower within the automotive financial services industry.

Job Responsibilities:

To be the driver of the following areas :-

1. Pre-Approval Review

This role involved in screening loan applications flagged as high-risk before final approval:

• Verifying applicant identity: Ensures documents like IDs, income proof, and addresses are authentic.
• Detecting document fraud: Checks for forged salary slips, fake bank statements, or inflated asset values.
• Cross-checking applicant information: Confirms data with credit bureaus, internal databases, or third-party sources.

2. Reviewing Dealers

• Dealer Fraud Checks – Assesses the legitimacy of vehicle dealers or suppliers, especially in cases with repeated fraud patterns.

3. Red Flag Detection

• Application Pattern Reviews – Identifies risk indicators such as multiple loan applications at once, synthetic identities, or false employer information.
• Fraud Scoring & Watchlists – Uses fraud models and internal watchlists to flag potentially risky applications.

4. Investigations and Hold Recommendations

If fraud is suspected:

• Application Holds or Rejections – Recommends putting an application on hold or rejecting it if fraud is evident.
• Referral for further Investigation – Sends cases to internal or external teams for deeper assessment.
• Coordination with Legal/Compliance – Works with legal or compliance teams when uncovering extensive fraud activity.

5. Reporting and Documentation

• Maintaining Audit Records – Keeps detailed records of flagged or rejected applications for audit and regulatory review.
• Suspicious Activity Reports (SARs) – Files SARs if required under local AML or fraud-reporting regulations.

6. Post-Approval Review

• Credit Review of Approved Cases – Evaluates the Credit Team's approval decisions, ensuring compliance with CAT guidelines.
• Quality Assessment of Credit Processes – Reviews credit risk management, including deviations from product guidelines or policies and thoroughness in the approval process.
• Post-Mortem Review of early delinquent / early Non-Performing Accounts – Determines root causes and provides recommendations for improvement. (First-defaulter account listing provided by Asset Management monthly.)

7. Fraud Trend Analysis

• Monitoring Alerts from Fraud Detection Systems – Identifies suspicious activities through fraud detection tools.
• Investigating Fraud Patterns – Examines behavioral trends to detect emerging fraud strategies.
• Providing Recommendations for Risk Management Enhancements – Suggests rule improvements based on trend analysis findings.

8. SAS Programming, Credit Rules & Scorecard Development

• Rule Engine Development – Designs and implements decision rules and instinct-based filters within credit systems to automatically approve, refer, or decline applications.
• Scorecard Development & Deployment – Builds and maintains credit scorecards, including setting cut-off thresholds aligned with risk appetite.
• Automation & Continuous Improvement – Enhances decision accuracy and operational efficiency through data-driven rule tuning and model optimisation.

9. Support in CCRIS reporting to BNM & rectification (ad hoc)

10. Handling projects in expanding the scope of work for the department.

Job Requirements:

• Degree holder in Business / Commerce / Economics / Finance / Banking or equivalent qualification.
• Minimum 8- 12 years of experience in credit evaluation function
• Possess CCE or CCR certificate
• Have experience in fraud detection / investigation in discharging the duty in credit
• Proficient in SAS programming
• Proven experience in developing and implementing rule-based decision engines (instinct rules / credit filters).
• Exposure to CCRIS and attending to BNM request (added advantage)
• Strong leadership and people management skills. Experience in leading a team