Manager - Customer Experience Consultant

Lead customer and business transformation projects across strategy & customer experience

Your new company

You will be joining an established organisation that works with businesses across various industries to deliver strategic and customer-focused transformation initiatives.

Your new role

• Lead complex transformation projects and workstreams.
• Drive customer strategy and experience initiatives.
• Lead operating model and process improvement projects.
• Manage senior stakeholders and facilitate workshops.
• Oversee project governance, risks and delivery.
• Coach and develop junior team members.

What you'll need to succeed

• Consulting experience mandatory
  
• Degree with 6-12 years of relevant experience.
• Exposure to customer strategy, experience or service design.
• Experience in business transformation or process improvement.
• Strong project and stakeholder management skills.

What you need to do now

If you're interested in this role, click apply now to forward an up-to-date copy of your CV