Manager, Customer Service (General / Life Insurance Product)

Excellent Perm Job Opportunity for Underwriting Automation Specialist in Malaysia !

Job Details

QUALIFICATIONS / EXPERIENCE

- Degree holder preferred

- Experience with General / Life Insurance Products

- At least 3 years of experience in managing a team within contact centre environment

- communication skills - Good problem-solving skill

- Experience in participating in projects and performing user acceptance testing preferred

- Good people management skill - Excellent interpersonal skills and cross-cultural sensitivity

- Knowledge of Microsoft Excel - Well verse in insurance related regulations

- Able to relate well to of assigned business unit

PURPOSE

The contact centre manager role leads a team of customer service officers in delivering a remarkable customer service experience through a variety of contact channels such as

phone call, email, live chat, face to face service and written correspondence.

The role is responsible for planning and implementing call centre strategies and operations, handling escalated enquiries and feedbacks, improving systems and processes as

well as solving problems.

Salary - open for discussion

Work location - Damansara City, Jalan Damanlela, Bukit Damansara , KL, Malaysia

Onsite role