Oversee the entire dealer network operations, ensuring adherence to company standards(including but not limited to NPS, Audit and Mystery Shopper), policies, and procedures across all dealerships.
Develop and implement dealer management strategies, processes, and performance metrics to drive growth, profitability, and customer satisfaction within the dealer network.
Conduct regular dealer performance reviews, analyzing sales, service, and customer satisfaction data to identify areas for improvement and provide guidance to dealerships.
Manage the dealer onboarding and termination processes, including due diligence, contracts, and compliance requirements.
Develop and deliver training programs for dealer principals, managers, and staff to enhance their skills, product knowledge, and operational capabilities.
Collaborate with cross-functional teams, such as sales, marketing, and product teams, to ensure effective communication, resource allocation, and alignment of dealer initiatives with overall business strategies.
Manage the dealer incentive programs, performance-based rewards, and recognition initiatives to motivate and retain high-performing dealers.
Resolve dealer-related issues, conflicts, and escalations, serving as a liaison between the dealerships and the company, fostering positive relationships and ensuring win-win solutions.
Develop and manage the dealer network expansion plans, including site selection, feasibility studies, and new dealer appointments.
Ensure compliance with relevant laws, regulations, and company policies within the dealer network operations.
Stay updated with industry trends, best practices, and competitive landscape to continuously enhance dealer management strategies and support the growth of the dealer network.
Qualifications:
Bachelor's degree in Business Administration, Management, Marketing, or a related field is required.
Minimum of 5-8 years of relevant experience in dealer management, automotive sales, or related fields.
Proven track record of successfully managing and developing dealer networks.
Experience in developing and implementing dealer performance management systems, training programs, and incentive schemes.
Demonstrated ability to analyze data, identify trends, and develop actionable insights to drive improvements.
Familiarity with automotive industry regulations, compliance requirements, and best practices.
Experience in managing cross-functional teams and collaborating with multiple stakeholders.
Strong leadership, communication, and interpersonal skills to effectively manage relationships with dealerships.
Proficiency in using relevant software and tools for dealer management and reporting.
