Manager, Distributor Operations

ROLES & RESPONSIBILITIES

• Own and deliver overall sell-in and sell-out performance for master distributors and their sub-distributor network.
• Partner closely with national distributors on all sales operations including coverage expansion, promotions, and in-store display execution across all retail channels.
• Provide leadership and strategic direction to national distributors and sub-distributor sales teams and merchandisers in line with the company's business plans.
• Manage and resolve daily operational issues with distributors, including leading firm negotiations to protect the company's commercial interests and integrity.
• Design, implement, and standardize processes for distributor management including business reviews, business plan cascading, and structured sales and merchandising training.
• Set and cascade monthly and annual sales targets and measurable KPIs by region to master distributors, sub-distributors, as well as their sales representatives and merchandisers to drive productivity and execution excellence.
• Conduct monthly performance reviews and provide business and competitive market analysis with internal teams.
• Travel is necessary to strengthen distributor relationships and ensure consistent execution in the market.
• Perform other duties as assigned by management as required.

REQUIREMENTS

• Degree holder in Business/Finance/Management or any related disciplinary equivalent.
• Minimum 3 to 5 years of experience in data analysis, territory sales, key account management and distributor management background within FMCG industry.
• Exposure to DMS and SFA tools within trade sales operations experience will be an added advantage.
• Literacy in Microsoft Excel (pivot tables, statistical analysis with Excel functions) & PowerPoint with analysis capability and presentation skill coupled with strong communication proficiency in both English & Malay would be required.
• Self-motivated and able to work independently with minimal supervision.