Manager, DPP - Digital Platform MY

Product Ownership & Agile Delivery

• Act as Product Owner for assigned digital communication platforms, owning the product roadmap, backlog, and delivery priorities.
• Define, manage, and prioritise product backlogs, ensuring requirements are clearly translated into user stories and acceptance criteria.
• Lead backlog grooming, sprint planning, and close collaboration with Agile delivery teams to support iterative and timely delivery.
• Balance business objectives, customer experience, risk considerations, and regulatory needs when making prioritisation decisions.

Fraud Prevention & Security Initiatives

• Drive delivery of fraud countermeasures and security enhancements across digital channels.
• Translate fraud use cases, scam patterns, and security requirements into digital feature enhancements.
• Support implementation of BNM‑driven fraud preventive measures, ensuring requirements are delivered through existing platforms and channels.
• Partner with Fraud Analytics, Risk, and Operations to continuously improve fraud‑related customer journeys.

Digital Communication Platforms

• Own and enhance customer communication capabilities across:
  • OCTO mobile app
  • Web channels
  • Airship push notifications
  • RCP middleware event triggering
  • WhatsApp Business Account
• Ensure communications are timely, accurate, customer‑friendly, and aligned with fraud and security objectives.
• Support reliability, delivery accuracy, and responsiveness of notification and messaging flows

Ecosystem Expansion & Engagement

• Support ecosystem growth and engagement strategies through secure and scalable digital enablement.
• Contribute to integration and expansion initiatives that increase digital adoption and customer usage.
• Work with partners and internal teams to enable ecosystem connectivity in a controlled and secured manner.

Internal Portals & Governance Platforms

• Support management and enhancement of internal portals (e.g. CIO Portal, CBMY Portal).
• Enable governance workflows, reporting, and collaboration across Consumer Banking teams.
• Ensure internal platforms remain reliable, secure, and aligned with business needs.

API Readiness & Integration Enablement

• Support API readiness and integration initiatives to enable ecosystem scalability.
• Work with Technology teams to ensure APIs and middleware integrations align with security and governance standards.
• Enable faster delivery through reusable integration and platform capabilities.

Compliance, Risk & Controls

• Ensure delivered features comply with internal policies, data privacy laws, and regulatory expectations.
• Support governance, audit, and review processes relating to digital platforms and communications.
• Maintain strong awareness of operational, reputational, and customer risk.

Relevant Work Experience

• Minimum 5+ years in product management, product ownership, business analysis, or digital delivery roles.
• Hands‑on experience in Agile environments, including backlog ownership and user story drafting.
• Experience working in banking or regulated financial services environments.
• Exposure to fraud prevention, security initiatives, or digital communications is an advantage.

Competencies/Skills

(Essential to succeed in this job)

• Strong Product Owner mindset with structured prioritisation and delivery skills.
• Ability to translate fraud, security, and regulatory requirements into actionable product features.
• Good understanding of digital platforms, middleware, and integration concepts.
• Strong stakeholder management and cross‑functional collaboration abilities.
• High risk awareness, attention to detail, and delivery discipline.
• Interest in digital trust, security, and ecosystem‑driven banking platforms.
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