Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Administration
Management Level
Manager
Job Description & Summary
At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.
Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Leadership & Team Management
- Lead, coach, and develop the CEA and CTA teams to ensure high service standards and operational efficiency.
- Oversee workforce planning, workload distribution, performance management, and capability development.
- Provide guidance and serve as escalation point for complex travel, events, procurement, and administrative matters.
- Foster a collaborative, customercentric team culture aligned with the PwC Professional framework.
- Central Travel Management
- Oversee all travelrelated operations including flight arrangements, accommodation, visas, and travel advisory support.
- Manage relationships with travel vendors, ensuring compliance with firm policies and costeffective options.
- Approve and guide exception requests, escalations, and policy clarifications.
- Ensure timely processing of travel claims and adherence to governance requirements.
- Events Management
- Oversee the planning, coordination, and execution of firmwide events, meetings, workshops, and partner engagements.
- Review and approve event plans, budgets, vendor proposals, logistics, and postevent evaluations.
- Ensure consistency in event standards, quality of experience, risk management, and compliance with branding and operational guidelines.
- Procurement, Vendor & Budget Management
- Act as a strategic liaison with Central Procurement Assist (CPA), Key Buyers, Budget Owners and Finance (AP).
- Negotiate with vendors to secure the best value, pricing, and service quality.
- Oversee vendor onboarding, due diligence checks, and documentation management on vendor platforms/tools.
- Ensure timely processing of purchase requisitions, purchase orders, receipts, and payments.
- Maintain an updated catalogue of suppliers and market research to support procurement strategy.
- Operational Excellence & Process Governance
- Drive continuous improvements, process optimisation, and digital adoption across travel and events workflows.
- Identify issues, propose solutions, and implement best practices to enhance efficiency and service delivery.
- Maintain dashboards, data accuracy, and reporting on KPIs / service levels.
- Ensure all travel, events, procurement, and administrative activities adhere to firm policies, compliance, and risk protocols.
- Stakeholder & CrossFunctional Coordination
- Act as the main point of contact between supported leaders and various Internal Firm Services (IFS): Facilities & Services, Human Capital, IT, Finance, Procurement, and other operational teams.
- Support senior leadership with escalations, priority matters, and business continuity planning.
- Manage highlevel administrative oversight where required (e.g., drivers, pantry provisions, office coordination, etc.).
- Documentation, Reporting & Management Support
- Oversee preparation and quality review of presentation slides, proposals, reports, and deliverables when required.
- Support strategic initiatives, operational reviews, and reporting to senior leadership.
- Provide backup support to peers and ensure operational continuity across functions.
- Bachelor's Degree or Diploma in Supply Chain Management, Business Administration, Events Management, or a related discipline.
- At least 5 years of relevant experience in procurement, travel administration, events coordination, or related operational support functions, with at least 12 years in a supervisory or lead capacity.
- Experience working in a multinational or fastpaced corporate environment is highly preferred.
- Demonstrated strong organisational and operational management skills, with the ability to oversee multiple workstreams simultaneously.
- Proven ability to take initiative, troubleshoot issues proactively, and drive solutions independently.
- High proficiency in computer tools, including Google Workspace, Microsoft Office Suite, and other digital platforms relevant to operational and vendor management.
- Excellent verbal and written communication skills in English and Malay, with the ability to present, influence, and communicate effectively across stakeholder levels.
- Strong negotiation and vendor management skills, with the ability to influence decisions and drive costeffective outcomes.
- Exceptional time management and prioritisation skills, capable of meeting tight deadlines while maintaining accuracy and quality.
- Demonstrated ability to lead and work collaboratively within teams, maintaining a professional, supportive, and serviceoriented approach.
- Strong customer service mindset, with the ability to anticipate needs and deliver highquality support.
- This position is offered on a 6month fixedterm contract, with potential for renewal or conversion to a permanent role based on performance and business needs.
Education (if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Analytical Thinking, Business Process Improvement, Calendar Management, Clerical Support, Coaching and Feedback, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Creativity, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination + 41 more
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
Yes
Job Posting End Date 
