Manager , IT Application (ERP Epicor)

• Lead the implementation and upgrade of Epicor ERP across six factories, including the Classic-to-Kinetic UI migration, ensuring timely, cost-effective execution.
• Develop and maintain detailed project plans, risk registers, resource allocations, and executive status reporting for all ERP initiatives.
• Define and drive the long-term ERP roadmap, identifying opportunities for system enhancements, module expansion, and integration.
• Partner with operations on continuous improvement and process standardization across the six plants.
• Team & vendor management
• Manage the ERP support team, providing guidance, prioritizing work, developing skills, and ensuring high-quality service delivery to end users.
• Serve as escalation point for complex second- and third-level ERP issues; maintain enough hands-on capability to troubleshoot configuration, BPM, and data problems directly.
• Oversee Epicor and third-party developers — including offshore teams — managing contracts, statements of work, deliverables, timelines, and code quality standards.
• Own the ERP budget: license true-ups, maintenance renewals, consulting spend, and capital requests.
• Systems, data & governance
• Own environment strategy across dev, pilot, and production — patch and upgrade cadence, regression testing, cutover planning, and hypercare.
• Establish and enforce change control and release management, including documented approvals, testing evidence, and rollback plans.
• Establish and enforce data governance, security, role-based access, segregation of duties, and compliance standards within the ERP environment.
• Own master data governance for part, BOM, routing, supplier, and customer records, including data-quality metrics and remediation.
• Ensure ERP business continuity — backup, disaster recovery, and defined RTO/RPO — in partnership with infrastructure.
• Support internal and external audit requests, including [SOX / ITGC] controls testing where applicable.
• Business partnership & adoption
• Collaborate with operations, finance, supply chain, quality, and engineering to translate business needs into ERP solutions, configurations, or documented process changes.
• Build and lead a site super-user/champion network to sustain adoption at each facility.
• Create and deliver training materials and sessions for ERP users across all sites.
• Maintain system documentation, process workflows, configuration records, and change logs.
• Define, track, and report ERP KPIs — system uptime, ticket volume and SLA attainment, backlog age, user adoption, and on-time project delivery.

JOB REQUIREMENTS:

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field — or equivalent combination of education and hands-on ERP experience.
• 5+ years managing or administering ERP in a manufacturing environment, including 2+ years leading people or cross-functional teams.
• Demonstrated experience leading at least one full ERP implementation, major version upgrade, or UI migration through go-live and stabilization.
• Working knowledge of SQL Server and REST API-based integrations.
• Strong understanding of manufacturing, supply chain, finance, and inventory workflows — including job management, MRP/planning, costing, inventory and warehouse transactions, and AR/AP/GL.
• Proven ability to manage complex, multi-site projects, budgets, and vendor relationships.
• Excellent problem-solving, communication, and interpersonal skills, with the ability to present to executive stakeholders.