Manager, Learning & Development, SEA

Key Duties/Responsibilities:

1. Learning & Development Strategy

• Develop and execute the SEA L&D strategy aligned with Business's and People's priorities.
• Create the annual learning roadmap, programmes and budget.
• Drive corporate learning and development initiatives across SEA.

2. Retail & Leadership Development

• Lead the team on learning programmes for retail employees, supervisors, managers and leaders.
• Develop programmes focused on leadership, people management, customer experience and retail capability.

3. Talent & Career Development

• Support the development of Retail Talent Pipeline and Early Careers Programmes.
• Create development pathways for high-potential and future leaders.
• Partner with Talent and People teams on succession planning and internal mobility.
• Introduce mentoring, coaching and other development opportunities.

4. Learning Delivery & Digital Learning

• Design and deliver engaging learning programmes through classroom, digital and on-the-job learning.
• Drive adoption of the LMS and JD Now as key learning platforms.
• Develop relevant learning materials and resources for employees and managers.
• Continuously improve learning content based on business needs and feedback.

5. Learning Effectiveness & Reporting

• Track training participation, completion and learning effectiveness.
• Establish L&D KPIs and provide regular reports and insights to leadership.
• Evaluate the impact of key programmes and recommend improvements.
• Monitor and manage the L&D budget effectively.

6. Stakeholder & Vendor Management

• Build strong partnerships with Retail Operations, People teams and business leaders.
• Collaborate with Global/APAC L&D teams and share SEA best practices.
• Manage external training providers and learning partners where required.

Job Requirements

• Bachelor's Degree in HR, Learning & Development, Business or related field.
• Minimum 5–7 years of experience in Learning & Development or related HR functions.
• Experience managing L&D programmes across multiple countries is preferred.
• Strong experience in leadership development, retail/frontline learning and talent development.
• Good facilitation, communication and stakeholder management skills.
• Practical in-depth knowledge of corporate training and coordination, HR administrative procedures for Malaysia, Singapore & Thailand.
• Good command of spoken and written English.
• Experience with LMS or digital learning platforms is an advantage.