Manager, Merchant Helpdesk
- Posted 30 days ago
- Be among the first 10 applicants
Job Description
Primary responsibility is to ensure all daily operations of merchant business are met including areas covering payments, terminal issues, statements, refunds, chargeback, hold & release payments and fraud matters.
Handle all incoming calls & email from merchant on payment related
Prepare monthly Terminal Rental invoices, update and follow up
Prepare monthly Payment Facilitator MDR Sharing Fee
Monitor and follow up payment rejected due to account closed
Unsettle card transaction due to terminal problem
Merchant collection account reconciliation
Monthly e-invoices resubmission & manual submission
Handle all incoming calls & email from merchant on payment related
Prepare monthly Terminal Rental invoices, update and follow up
Prepare monthly Payment Facilitator MDR Sharing Fee
Monitor and follow up payment rejected due to account closed
Unsettle card transaction due to terminal problem
Merchant collection account reconciliation
Monthly e-invoices resubmission & manual submission
More Info
Key Skills
About Company
Skills:
pipeline management , sales execution , partner activation, Payments, Lead Generation, deal negotiation, revenue realization, pipeline conversion, Financial Services
Skills:
Telco, digital payments, Fmcg, e-commerce, CRM, Sales
Skills:
financial management, Vendor Payments, Variance Analysis, financial analysis, Financial Planning, month-end closing, Process Improvements
Skills:
Sales, B2B payments, Time Management, Problem Solving
Skills:
Aml, B2B fintech payments, OTC desks, Crypto exchanges, Kyc, Corporate Treasury, Payment service providers