Search by job, company or skills

Manager, MPC - MY & SG

Herbalife
7-9 Years
Malaysia, Kuala Lumpur
  • Posted 12 hours ago
  • Be among the first 10 applicants

Job Description

Overview

ROLE AT A GLANCE:

Lead and represent the MPC function in Malaysia, acting as the primary owner of distributor

compliance strategy, execution, and risk management. This role ensures alignment between global

policies and local market practices, drives compliance education and behavioral change, and

safeguards the business through effective case management, cross-functional collaboration, and

proactive risk prevention.

Qualifications

HOW YOU'LL MAKE AN IMPACT:

  • Market Leadership & Accountability Own and lead the MPC function in Malaysia, setting clear compliance priorities and ensuring alignment with business objectives and regional direction.
  • Strategic Leadership Engagement Cultivate strategic partnerships with market leaders to shape decisions, mitigate risk, and drive aligned business outcomes.
  • Policy Governance & Localization Lead the strategic localization of global policies, ensuring alignment with regulatory expectations and market dynamics while upholding consistency with global standards.
  • Compliance Education & Behavioral Impact Drive high-impact compliance education strategies, focusing on measurable behavioral change, business relevance, and continuous improvement based on data and insights.
  • Case Management & Risk Mitigation Oversee end-to-end case management and enforcement, ensuring consistent, fair, and timely resolution while proactively mitigating emerging risks.
  • Operational Excellence & Performance Management Optimize processes, workflows, and team performance through data-driven management, ensuring efficiency, quality, and adherence to internal standards.
  • MPC Brand Positioning & Stakeholder Trust Elevate the visibility and credibility of MPC as a strategic business partner, strengthening stakeholder trust and reinforcing a culture of compliance across the market.

TEAM DYNAMICS:

  • 3 FTE - Supervisor, MPC; Senior Representative, MPC; Representative, MPC

LEADERSHIP AND SUPERVISORY RESPONSIBILITIES:

  • Provides direct supervision of the MPC team in Malaysia.

QUALIFICATIONS FOR SUCCESS:

Education

  • University graduate preferably hold a degree in law or legal related field is a plus.

Experience

  • Preferably with a minimum of 7 years of relevant work experience, including at least 3 years in a supervisory or management role within a compliance-related function.

Skills/Certifications

  • Dynamic and strong leadership skills
  • Strongly customer oriented and owns excellent customer service experience; experience in MLM Company would be a plus.
  • Fluent English capabilities especially in reading, writing; good verbal & written communication skills in Chinese. Knowledge in other dialects would be a plus.
  • Good administrative skills with hands on computer skills, able to use Windows, MS office package software.
  • Able to organize workload for effective implementation.
  • Ability to solve problems and challenges and carry out responsibilities under minimal supervision.
  • Excellent organizational, interpersonal and communication skills. Must be self-motivated and highly attentive to details and follow-up.
  • Ability to work under deadline pressure, while maintaining a positive, professional attitude in a very fast-paced environment.

Terms of Use Privacy Policy

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Compliance
Employment Type:
Full time

About Company

Job ID: 151670651

Last Updated: 28-07-2026 10:18:42 AM
Homejobs in MalaysiaManager, MPC - MY & SG

Similar Jobs

Principal Technical Program Manager- Data Center Infrastructure Delivery

Oracle
Malaysia, Kuala Lumpur

Skills:

Program Portfolio Management, Problem-solving, Project Management, Budget Management, Vendor Management, Strategic Planning, Risk Management

Manager, HR and Talent

Bain & Company
Malaysia, Kuala Lumpur

Skills:

Data Analytics, Compliance, Organizational Effectiveness, Talent Management, Employee Relations, Stakeholder Management, Risk Management

Employee Relations Manager

Tableau
Singapore, Remote

Skills:

Slack, Workday, Google, Case Management, AI Tools, workplace investigations, HR Acuity, Employee Relations, Employment Law, Performance Management

Manager, GIB WB Transaction Banking - Product Management MY

CIMB Group
Malaysia, Kuala Lumpur

Skills:

Market research, Shariah compliance, Product Development, Islamic Trade products, Risk management, Regulatory Compliance

Team Manager – Contact Center (Voice, Chat & Email)

Agensi Pekerjaan Language Talent Solutions Sdn Bhd.
Kuala Lumpur

Skills:

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"