Manager Operations Administration

Ready to be the bridge between Chinese technology leaders and Malaysia's EV industry

This is more than an administrative role.

We are looking for a highly organized, proactive, and bilingual Manager who is proficient in Mandarin and English, with the operational know-how to coordinate directly with Chinese principals, manage complex import/export workflows, and keep a high-performance service facility running seamlessly.

• Are you experienced in international parts logistics
• Do you have hands-on experience handling import & export documentation and customs clearance processes

What you will be responsible for

1. Chinese Principal & Regulatory Liaison

• Serve as the primary administrative contact for client representatives, Chinese principals, engineers, and overseas vendors.
• Coordinate operational requests, technical audits, compliance documentation, and communications with Malaysian authorities, including MITI and relevant local agencies.

2. Import/Export & Supply Chain Coordination

• Manage import/export documentation for replacement battery modules and warranty-claimed battery blocks.
• Coordinate freight forwarders, customs clearance, shipping paperwork, and applicable preferential trade documentation, including Form E where relevant.
• Support compliance with applicable Class 9 Dangerous Goods transportation and documentation requirements.

3. Workshop Administration & Performance Tracking

• Coordinate repair tickets, parts availability, warehouse activities, and logistics staging.
• Monitor service KPIs, repair turnaround times, and First-Time Fix Rate performance.
• Maintain accurate repair records, diagnostic fault codes, quality sign-offs, and warranty data in local ERP systems and tracking platforms.

4. Safety Documentation & Compliance

• Maintain high-voltage safety records, inspection documentation, and relevant DOSH compliance records.
• Track calibration schedules and certification records for diagnostic equipment and high-voltage charging apparatus.
• Ensure operational documents remain accurate, organized, and audit-ready.

What we are looking for

• Minimum 4 years of relevant experience in operations administration, workshop administration, supply chain coordination, or a related field.
• Professional Mandarin and English proficiency, with the ability to communicate effectively with Chinese-speaking stakeholders and prepare or coordinate business documentation.
• Hands-on experience in import/export documentation, customs clearance, freight coordination, and international parts logistics.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently.