Manager, Operations (Mandarin Speaking)
Manager, Operations (Mandarin Speaking)
DHL Supply Chain5-7 Years
- Posted 7 months ago
- Be among the first 10 applicants
Job Description
Responsibilities
Customer & Relationship Management
Customer & Relationship Management
- Build and nurture strong customer relationships to ensure service standards are met and continuously improved.
- Act as the primary advisor on operational matters, providing solutions and escalating critical issues when necessary.
- Identify opportunities to grow revenue through strategic customer engagement.
- Oversee all contract financials, including budgets, P&L, revenue streams, and cost control.
- Monitor and improve contract KPIs, ensuring operational efficiency and profitability.
- Develop and maintain regular management reports and performance tracking.
- Lead, motivate, and inspire operational teams to achieve excellence.
- Assess team capabilities and implement development plans for skill enhancement and career growth.
- Conduct training programs on job responsibilities, quality standards, and safety compliance.
- Ensure optimal allocation of human and equipment resources to meet operational demands.
- Maintain high standards of warehouse housekeeping and product security.
- Drive continuous improvement initiatives in collaboration with Operations Performance and Continuous Improvement teams.
- Ensure adherence to company policies, ISO 9001, and OHSAS 18001 standards.
- Coordinate internal safety briefings and compliance audits.
- Implement corrective and preventive actions to maintain and improve quality systems.
- Represent the company professionally in meetings, seminars, and industry forums.
- Facilitate quality-related training programs and support ongoing skill development.
- Respond to out-of-hours operational requirements when necessary.
- Perform other duties as assigned by senior management.
- Degree or Diploma in a relevant field.
- Minimum 5 years of experience in logistics operations and warehouse management.
- Fluent in English and Mandarin with the ability to converse confidently, read accurately, and write professionally in both languages.
- Intermediate PC skills; SAP experience is an advantage.
- Tech-Savvy: Proficient in databases, spreadsheets, and word processing tools for tracking, analyzing, and communicating data. SAP knowledge is a plus!
- Data Mastery: Skilled in data input, manipulation, and generating timely, accurate reports.
- Communication Pro: Strong verbal and written communication skills, complemented by confident presentation abilities.
- Leadership Excellence: Proven ability to lead, motivate, and develop teams while fostering a culture of collaboration.
- Training & Development: Adept at coaching and training team members to achieve operational and safety standards.
- Project Management: Experience in managing projects from planning to execution.
- Analytical Mindset: Strong problem-solving skills with the ability to make sound decisions under pressure.
- Adaptability: Comfortable working independently and adjusting priorities in a dynamic environment.
- Facilitation Skills: Skilled at leading meetings and engaging stakeholders at all levels.
- Technical Acumen: Ability to interpret technical documents, regulations, and apply fundamental statistical knowledge.
- Cultural Agility: Ability to work effectively across diverse personalities, cultures, and organizational structures.
- Analysis: Break down complex problems, evaluate data critically, and draw accurate conclusions.
- Planning & Organizing: Set clear goals, structure tasks effectively, and manage time efficiently.
- Decision Making: Make timely, informed decisions and anticipate risks.
- Results Orientation: Stay focused on achieving measurable outcomes and overcoming obstacles.
- Teamwork: Collaborate effectively, support colleagues, and contribute to shared success.
- Accountability: Act with integrity and professionalism, delivering on commitments.
- Communication: Convey ideas clearly and listen actively.
- Self-Management: Maintain composure under pressure and stay positive in challenging situations.
More Info
Job Type:
Industry:
Employment Type:
Key Skills
About Company
Skills:
Change management, Business Process Automation, Project Development, Rca, Vsm, Kaizen Facilitation, Stakeholder collaboration, Lean Six Sigma Green Black Belt, Problem Solving, Basic dashboarding
Skills:
product innovation, Brand Management, Project Management, Brand Planning, Commercial Strategy, Communication, Consumer Insights
Skills:
Project Management, Performance Management Framework
Skills:
Project Management, PgMP Certification, Communication, Risk Management
Skills:
network migration , Change Management, Project Management, Stakeholder Management, FortiGate SD-WAN