If you are looking to excel and make a difference, take a closer look at us…
Compliance and Control - main gate keeper to ensure scripts and customer journey set up are correct before going live.
Revenue Optimization - liaison person to understand business requirements, facilitate effective collaboration with biz, review pre and post camp analysis for continuous improvements. Product specialist -Master the business. Design and implement continuous training curriculum for the team. Lead Transformation - transform current team from general analysts to product specialists who can handle complex business problems and improve first call resolution.
Functional
Product Mastery and Strategy
Deep dive into our Unsecured Lending products to understand how the business is run.
Identify gaps in current workflow and implement smarter and faster ways to achieve business goals through data driven insights.
Team Development and Specialist Training
Act as the primary subject matter expert for the team, moving them away from general processing toward specialized product knowledge.
Create and maintain training materials, cheat sheets and best practise guides.
Operational Oversight
Pipeline Management: Monitor daily request volumes and build prioritization based on impact to business goals. Ensure team is meeting turnaround times without sacrificing quality.
Serve as first point of contact for complex business problems.
Campaign Execution & Management:
Lead the campaign design based on data driven insights to achieve business goals.
Manage campaign calendars, ensure timely delivery and accuracy
Customer Journey Optimization:
Implement improvements to onboarding flows, activation series, re-engagement campaigns, and win-back programs.
Monitor customer behavior data to identify patterns and suggest proactive interventions to improve engagement and reduce churn.
Performance Monitoring & Reporting:
Track, analyze, and report on campaign performance metrics (e.g., open rates, click-through rates, conversion rates, churn rates, engagement levels).
Provide regular insights and recommendations to business teams for campaign optimization and strategy refinement.
Contribute to the development of customer lifecycle dashboards.
Data & System Management:
Ensure data integrity and accuracy within CRM and marketing automation platforms.
Assist in troubleshooting issues related to campaign deployment or data flow.
Stay updated on platform features and best practices to maximize tool utilization.
Team Development and Specialist Training
Act as the primary subject matter expert for the team, moving them away from general processing toward specialized product knowledge.
Create and maintain training materials, cheat sheets and best practise guides.
