Manager - Personal Financial Services Telemarketing (Credit Shield Sales)

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Job Purpose Summary

Supervise sales team in delivering quality sell products and services and to support business activities for improving quality and contribute business growth.

Key Responsibilities and Accountabilities

• Supervise, motivate, coach and inspire team member to achieve monthly performance target.
• Handle and resolve enquiries escalated from Sales Executives.
• Monitor CRO performance and review individual goal based on their performance report
• Have an in-depth product knowledge, conduct trainings, staff management and good knowledge on processes and controls.

• Align and support Bank's and department's vision and objectives to achieve common goals.
• Uphold and adopt and rigid approach on check and control to mitigate risk management.
• Uphold the Bank's integrity and creditability at all times by carrying duties professionally.

• Ensuring department controls are in place and process flows are complying to audit, regulatory, and compliance.
• Respect the HLB culture and take an active role in the communities.