Manager, Process Excellence

KLOOK

Malaysia, Kuala Lumpur

5-7 Years

Save

Posted 2 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

About This Role

Process Excellence is a key role responsible for driving process and operations improvement initiatives across the CEG team. You will be a central part of the organization and provide direction and leadership across multiple departments. Your expertise in process improvement and operational excellence will be critical in driving operational efficiencies and improving customer service. You will have the opportunity to partner with cross-functional stakeholders to create and implement effective process improvement solutions. You will be a key player in the success of the organization and will be an integral part of the team.

What You'll Do

Develop efficient processes and procedures to optimize operations
Analyze existing processes to identify areas for improvement and implement solutions
Work cross-collaboratively with other functions to conduct regular process audits in order to identify compliance issues and recommend corrective actions.
Lead process improvement projects from conception to execution, ensuring timely completion and stakeholder satisfaction
Coordinate with cross-functional teams to ensure new processes, systems and tools are communicated and implemented successfully
Monitor key performance indicators (KPIs) to ensure processes meet organizational objectives
Stay updated on industry best practices and emerging trends in process management
Maintain documentation of processes, standard operating procedures (SOPs), and workflow diagrams

What You'll Need

Minimum education of bachelor's degree or higher in Business or Management or equivalent is preferred.
Minimum 5 years experience in process management, business process reengineering, or continuous improvement initiatives.
Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
Excellent project management skills, including planning, execution, and stakeholder management.
Proficiency in process mapping and documentation tools (e.g., Microsoft Visio, Lucidchart).
Ability to work collaboratively in a cross-functional environment and influence without direct authority.
Excellent communication and interpersonal skills, with the ability to convey complex ideas in a clear and concise manner.
Detail-oriented with a focus on accuracy and quality.
Familiarity with process improvement methodologies such as Lean, Six Sigma, or Kaizen is preferred.
Adaptability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Fluent in English. Mandarin proficiency is a bonus (Traditional and/or Simplified)

More Info

Job Type:

Industry:

Function:

Employment Type:

About Company

KLOOKJob Source: www.linkedin.com

Job ID: 150911251

Jobs by Skill - IT

Jobs by Skill - Non IT

International Jobs

Jobs in Top Cities

Popular Jobs

Last Updated: 07-07-2026 01:04:45 PM

Homejobs in MalaysiaManager, Process Excellence

Similar Jobs

Team Manager – Contact Center (Voice, Chat & Email)

Agensi Pekerjaan Language Talent Solutions Sdn Bhd.

8-10 yrs

MYR 10,500 - 12,500 per month

Kuala Lumpur

Skills:

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Service Delivery Manager

Omya

7-9 yrs

Malaysia, Kuala Lumpur

Skills:

Agile Methodology, Automation, Digital tools, Service management frameworks, Kaizen, KPI framework, Six Sigma, Analytics, Performance Reporting

Associate Manager, Process Excellence

KLOOK

5-7 yrs

Malaysia, Kuala Lumpur

Skills:

Lean Six Sigma, Continuous Improvement, business process reengineering, Microsoft Visio, Process Mapping, Process Management, documentation tools, Kaizen, Lucidchart